Frequently Asked Questions
How do I know if a ring will fit?
All of our rings have been measured for an approximate size which is given in UK terms. We offer free resizing on rings priced at £250 and over.
How long does ring sizing take?
Once you have confirmed your size with us it should take a approximately 1week.
I'm interested in an item but would like more pictures...
Don’t hesitate to contact us we are happy to provide as many pictures as you need. We may require a day or two for collection of an item.
Alternatively we can arrange for the item to be available to view in person at our shop.
I'm looking for something in particular but you don't seem to stock it...
Email us with your enquiries and we will do our best to locate items for you.
How do I know the diamond weight if it isn't given?
Some of our items have several smaller diamonds which are difficult to weigh accurately while set, but we would be happy to provide you with an approximation at your request. All approximations (unless otherwise stated in the description) are based on spread and are taken whilst in situ.
Are the diamonds certificated?
Occasionally we have diamonds in stock which are certificated but if this is the case it will always state this in the description. As most of our stock is Antique, in general the stones are not certificated, but we try to provide you with an approximate with regards to the clarity and colour of our diamonds.
All estimates are based on set Diamonds and therefore may be affected slightly by settings. Estimates for Old Cut Diamonds are given based on modern Brilliant Cut counterparts although this can have a detrimental affect on gradings.
Can I have an appraisal?
An appraisal for insurance purposes can be written upon purchase of an item free of charge. We would always suggest you think carefully about insuring Antique Jewellery as it is almost impossible to replace.
What is the difference between carat weight for diamonds and for gold?
In terms of gold the carat weight refers to the amount of gold present out of 24 “parts” available. Therefore 18 carat gold has 18 parts pure gold and 6 parts other metals.
In White Gold the other parts are mainly silver which gives its colour.
In Diamond terms, carats denotes the weight in the same way that ounces and pounds apply to sugar. 0.2g is equal to 1 carat. There are 100 “points” in 1 carat.
What if I don't like the item I buy?
We understand how difficult it can be to purchase an item such as jewellery without actually handling it. For this reason we will offer to refund your purchase providing we are informed immediately upon your receipt of the item. Just contact us to notify us of your intentions and ensure that the item is in its original condition with its original packaging. We also suggest that you obtain a delivery receipt and the correct postal insurance.
Unfortunately Bonner’s cannot be held responsible for items which have been returned without adequate insurance and/or are subsequently lost in transit. Return of goods is the sole responsibility of the customer. Refunds are only issued upon our receipt of the item, intact and unused (postage charges cannot be refunded.)
We do stipulate that we must be informed of your decision at the time of delivery and items must be returned as soon as possible. Bonner’s will allow a maximum of 7 days for return to take into account international postage and customs delays.
Bonner’s cannot accept returns unless notified immediately upon customers receipt of item.
We regret that unfortunately items which have been altered upon request (eg resized) cannot be refunded and would recommend viewing the item in person where possible.
Can I pay by credit card?
Most major UK and International credit cards can now be accepted through secure online payment company Paypal. This is one of the world’s largest online payment organisations and enables transactions to be made quickly and easily. It also affords protection to all parties concerned making it one of the safest ways to pay.
We can also accept payment via Sterling Cheques and Direct Transfer. Please contact us for more information.
Cheques usually take around 5 working days to clear, but you will receive an email of confirmation from one of our staff.
How can I check on the status of my order?
Contact us at any point. We cannot stress how important it is that you make us aware of any concerns you may have, however trivial they may be. We cannot guarantee customer satisfaction if we don’t know when you need assistance.
What about Postage?
All postage charges are quoted in advance and are subject only to the rates dictated by the Postal Service itself. All items within the UK are sent Recorded/Special Delivery and insured. International orders are sent via UPS.
Is my item boxed?
All gold items come complete with leather and velvet lined presentation boxes. Silver items are presented in their own individual branded packaging. Some antique pieces may have their original boxes however this will always be noted in the description of the item. Specialist boxes can be obtained on request.
Are my details disclosed to any other parties?
Absolutely not. The only information we collect is to enable the successful completion of your order. Bonner’s does not disclose client information to third parties.
How can you guarantee the quality of my item?
Stock listed by Bonner’s Jewellers has undergone rigorous checks to maintain quality assurance levels and is of only the highest standard. However it is important to note that due to their age many of the items may have minor imperfections which have been described as accurately as possible.
It is also important to note that many of these pieces have survived over one hundred years and should be respectfully handled with empathy for their age.
Bonner’s cannot be held responsible for any mistreatment or mishandling of our pieces following purchase. Information on caring for jewellery can be found here
How can you guarantee the age of my item?
Most stock is purchased from reputable dealers who are specialists in their field. We also have over 50 years experience of our own to ensure that our items are the age we specify. Although certain styles cannot always be defined by a particular year we always ensure that we work to date our pieces as accurately as possible.
Is all stock featured on the website?
Unfortunately it would be virtually impossible to list every item in our collection so we attempt to feature a good range of our items, from new pieces to antique & vintage jewellery.
If you are looking for something specific we would be happy to try to source it for you, or alternatively would be glad to see you in the shop!
How long will it take to receive my item?
All items are stored in a secure location which can take a couple of days to collect. Special Delivery is next working day (including Saturday.) We will always make the process as brief as as possible but if you are interested in an item it is certainly better for all if purchases are made with time to spare. Nothing is more disappointing than finding the perfect present and not allowing enough time for it to reach you.